Client Care
Providing outstanding Client Care is central to who we are. We are proud of our record
as measured by feedback, surveys, and other review and improvement methods. Client Care includes
helpDesk, training, data conversion, implementation services, billing inquires, shipping statuses, and our various
feedback methods. An important part of Client Care is providing you with answers to your questions:
- Helpdesk Product Care
- Training/Implementation Services
- Account Care
Feedback and Suggestions
We are constantly working to make PropertyBoss a better
product. We value your input into this process. We continually
review client comments and incorporate them as additions/changes
to the product that benefit everyone. If you have a
system problem, information about the prevailing conditions is automatically
logged by PropertyBoss and stored in a file. This file
should be sent to us with any communication. There are
a number of ways of getting feedback to us including:
- Create an entry in our User Forum.
- Using the HelpDesk Request Form,
you can record comments and suggestions and send them directly to us.
- Using the Write to Us window in PropertyBoss, you can record comments
and suggestions and forward them to us.
- You can e-mail the suggestion to us. Please feel free
to send any message to help@propertyboss.com.
- You can fax your suggestion(s) to our fax-line.
- You can mail suggestion(s) to us.
The more detail on your suggestion the better. We have found that print-outs of reports
with hand-written notes or drawings are the best way for you to express your comments to us.
Enhancement requests are reviewed
by our Product Development Council and scheduled based on the time and
schedule constraints and applicability to other clients.
Legacy Products - Sunset Policy
PropertyBoss periodically "Sunsets" (retires) older versions
of its products, thereby discontinuing live support and business
services for those versions. Detailed information is available in our
Sunset Policy.
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