One thing that differentiates PropertyBoss Solutions from our competitors is our commitment to client support. We truly care about our clients and their success. Which is why we offer a number of client care tools and resources – all just a click or a call away!
HelpDesk
With PropertyBoss, getting live technical assistance is as easy as contacting the PropertyBoss HelpDesk. Staffed by industry and application experts, the PropertyBoss HelpDesk maintains a complete profile of every client and their needs to ensure that requests for assistance are fulfilled quickly and accurately.
Proprietary callback codes assigned to individual tasks ensure that clients can always reach a ClientCare member during HelpDesk hours.
Staffed 8 a.m. – 5 p.m. EST Monday through Friday, HelpDesk can be reached online, via e-mail, or by phone.
Client Central
PropertyBoss clients can always access their account details, including purchases and database information, through our Client Central login. Clients can also view PropertyBoss release notes, schedule training sessions, enter HelpDesk requests and track the status of their requests through this convenient web portal.
EinsteinAnswers
EinsteinAnswers, our online training and user manual, is a valuable resource for any PropertyBoss user. Updated weekly with the latest tips, Einstein will become your go-to guy (and guide) for your day-to-day property management tasks.
View EinsteinAnswers.
Training & Implementation
Our Training team takes seriously its commitment to educate PropertyBoss users on how to be successful with our software. Whether on-site, via the web, or in a classroom setting, our experienced and knowledgeable trainers provide customized assistance for your company.
Training can typically be scheduled with 48-hours notice. Most web-based training last one hour and can accommodate up to three participants. On-site training is more customizable, upon request, and classroom training sessions are held quarterly near PropertyBoss headquarters in upstate South Carolina.
Learn more about our Training & Implementation.
Data Conversion
PropertyBoss makes the process of converting data from your existing property management software solution a snap! A Conversion Specialist is assigned to the project from start to finish: evaluating the data in the current property management system, mapping the data to be converted, and successfully converting the data into a live PropertyBoss database.
PropertyBoss has a long track record of successfully importing thousands of properties and their related data from a wide variety of competitors. Contact us for more information on your data conversion needs.
“The Help Desk folks are great. Just the sound of Shelly’s voice makes me smarter.”
-Rocky Russell, Russell Property Management
Greenville, NC
