HelpDesk & PASS

With PropertyBoss, getting live, technical assistance is as easy as calling the PropertyBoss HelpDesk. Staffed by industry and application experts, the PropertyBoss HelpDesk provides unrivaled assistance and guaranteed response times for those instances when time is of the essence. The HelpDesk maintains a complete profile of every client and their needs to ensure that requests for assistance are fulfilled quickly and accurately.

Access to the PropertyBoss HelpDesk is just one of the benefits clients enjoy as part of the PropertyBoss PASS and PASS Premium programs. In addition to providing access to a proven team of specialists with extensive product and industry knowledge, the PASS and PASS Premium programs also ensure clients have access to the latest product updates, no-charge product upgrades and many other benefits.

PASS

Every purchase of PropertyBoss 2010 includes one full year of enrollment in the PASS program at no additional charge. After the first year, clients have the option, but are not required, to continue and participate in the PASS program. Following are some of the benefits of the PASS program:

PASS
Product Releases	Unlimited Product Updates Unlimited Product Upgrades
Forms Of HelpDesk Access	Telephone Online E-mail
HelpDesk Access	Unlimited for the first 30 days after purchase. Limited access after the first 30 days based upon the number of network or hosted users.
Guaranteed HelpDesk Response Times	All incoming cases submitted via the online HelpDesk Request form will receive priority routing with a guaranteed 3 hour response time. All incoming cases submitted via telephone and e-mail will receive priority routing with a guaranteed 5 hour response time. All response times are based upon normal business hours and days of operation.

PASS Premium

Clients may elect to enroll in the optional PASS Premium program. The PASS Premium is designed to provide clients with the fastest, guaranteed response times in the industry as well as access to a broad range of premium benefits. Following are some of the benefits of the PASS Premium program:

PASS Premium
PASS Premium Benefits	Annual Account Review Membership in Customer Advisory Council 20% Discount on All Web-Based Training
Product Releases	Unlimited Product Updates Unlimited Product Upgrades Preferred Option for Pre-Release Product Access
Forms Of HelpDesk Access	Priority Telephone Priority Online Priority E-mail Priority Fax
HelpDesk Access	Unlimited priority access.
Assigned HelpDesk Specialist	Clients are assigned a primary HelpDesk Specialist. All incoming cases from the client will be priority routed to this individual to help maintain continuity across the entire HelpDesk experience. If the primary HelpDesk Specialist is not available, cases will be routed to the next available Client Care Specialist on a priority basis.
Guaranteed HelpDesk Response Times	All incoming cases submitted via the online HelpDesk Request form will receive priority routing with a guaranteed 90 minute time. All incoming cases submitted via telephone and e-mail will receive priority routing with a guaranteed 2.5 hour response time. All response times are based upon normal business hours and days of operation.

To learn more about PropertyBoss or to discuss your specific property management software needs, please attend our weekly webinar, schedule a demo or contact us directly.

Free Evaluation Copy

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"PropertyBoss is wonderful! I have called several times with questions and they are always very polite and willing to help me better understand their solution."

Veronica Holly
Trenton, NJ

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