Web-Based Training FAQs

What if I do not need an hour for my session?

We will bill in increments of 15 minutes and bill you for the amount of time used. If you have prepaid training time, we will only deduct the amount of time used (in 15 minute increments), and you will have a prepaid training credit on file.

When do I call Client Care and when do I schedule training?

Client Care is intended for technical issues about installation or how your PropertyBoss is working. These are typically short (no longer than 15 minutes) questions. Training is intended for 15+ minute calls where you need to learn how particular features in the software work. Training sessions need to be scheduled in advance (with at least 48 hour notice for the instructor).

When I schedule my training via the website, I do not see my topic listed in the Session Topics list. What should I select?

Most topics will fall within one of the range of the predescribed course topicsIf you still do not feel these cover the information you would like to cover, select the option labeled "Customized". Be sure to list your questions in the text entry box to help the instructor prepare for your session. .

What if I want more than 3 people to attend a training session?

The training confirmation sent from the instructor contains the login information and can be sent the individuals that will be particiapting in the session. We recommend keeping the number of participants to limited number to ensure the effectiveness of the session.

Will I receive training documentation that covers the same topics as my online web session?

No, currently we do not deliver printed documentation with the web session. However, most of the topics can be found in the online help, Einstein Answers, delivered to every client with the software.