Sunset Policy

In an ongoing effort to provide reliable high-quality products and services, PropertyBoss periodically "Sunsets" (retires) older versions of its PropertyBoss products, thereby discontinuing live support and business services for those versions. Under this policy, the most current version of PropertyBoss, plus the prior version, will be supported, subject to certain exceptions. Sunsetting older versions of PropertyBoss allows us to direct resources on enhancing our products and providing support for more current versions used by the vast majority of PropertyBoss customers. The objective is a better customer experience.

When a PropertyBoss product is scheduled for retirement, PropertyBoss will provide affected customers with advance notice, generally by means of this website. We update this website regularly, so please visit us again for more information as it becomes available.

If you are currently using a older version of a PropertyBoss product, but want to continue receiving live technical support you will need to install and register a supported version of the PropertyBoss software.

Replacement CDs and manuals will only be on an as-available-basis for sunset versions of PropertyBoss products. PropertyBoss provides customer support regarding registration for sunset versions of PropertyBoss under our standard terms and conditions, if that data is available. However, PropertyBoss cannot assure that it will be able to register, provide registration codes, or offer data and password recovery for sunset versions of PropertyBoss. For these reasons, we strongly recommend that customers use supported versions of the software.

Terms, conditions, features, service options and pricing for support offerings and optional services are subject to change.

Revised: 10/31/2006
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