PropertyBoss Is Committed To Client Support

What differentiates PropertyBoss Solutions from our competitors is not only what we feel is the best property management software in the industry, but also our intense commitment to client support. Our client’s success is just as important as what property management solution they choose. It’s why we offer so many client care tools and resources to manage your business. And its all just a click or a call away.

HelpDesk

Our HelpDesk is staffed by industry, technical, and application experts, and our ClientCare team maintains a complete profile of every client and property manager to ensure that requests for assistance are fulfilled quickly and accurately when a HelpDesk request is submitted.

ClientCentral

PropertyBoss clients can always access their account details, including purchases and database information through ClientCentral. Clients can also view PropertyBoss release notes, schedule training sessions, and enter HelpDesk requests through this convenient web portal.

EinsteinAnswers

Have a question about a particular topic? Want to find out about other features? EinsteinAnswers, our online documentation for PropertyBoss, is a valuable resource for any PropertyBoss user and is always available. Directly accessible via the blue question mark on the main menu bar in PropertyBoss or online, it is your day-to-day guide for navigating the functionality of PropertyBoss.

Video Learning Directory

Whether you’re brand new to PropertyBoss and want to get basic tips to get started, or an experienced PropertyBoss user who wants to refresh or expand your knowledge base, get the core knowledge you need to get up to speed, perform at your best, and get the most out of PropertyBoss. Our extensive library of tutorial videos cover every subject from getting started to enhancements management.

Training & Implementation

Our Training & Implementation team takes its commitment to educate PropertyBoss users on how to be successful with our software seriously. Whether on-site, via the web, or in a classroom setting, our experienced and knowledgeable trainers provide customized assistance for your company.

Data Conversion

PropertyBoss makes the process of converting data from your existing property management software solution a snap and has a long track record of successfully importing thousands of properties and their related data from a wide variety of competitors.

Call us today at 800.562.0661 to find out how PropertyBoss Solutions can work for you.

Have Questions?

Connect with a Solutions Specialist

 
(864) 297-7661 x1
 

What Clients Are Saying

Chuck Briscoe, Quail Ridge Associates / Columbus, GA

Andrea was very polite and professional in helping me resolve my problem. She took the time to listen and learn what my issue was before offering a prompt resolution. Great customer service!
2014-09-03T14:40:41+00:00
Andrea was very polite and professional in helping me resolve my problem. She took the time to listen and learn what my issue was before offering a prompt resolution. Great customer service!

Sue Denfeld, Eqwest LLC / Vancouver, WA

Kelly was fantastic! Very patient and knowledgeable! ClientCare always comes through for me. A very comforting experience in high stress situations.
2014-09-03T14:27:45+00:00
Kelly was fantastic! Very patient and knowledgeable! ClientCare always comes through for me. A very comforting experience in high stress situations.

David C. Milling, The Mattiace Company / Jackson, MS

I have always found consistency in support. I very much appreciate particularly Theresa and Shelly consistently being there to recognize me and get to my needs quickly. I would say I don’t need a great deal of help but when I do I appreciate the response.
2014-09-03T14:40:15+00:00
I have always found consistency in support. I very much appreciate particularly Theresa and Shelly consistently being there to recognize me and get to my needs quickly. I would say I don’t need a great deal of help but when I do I appreciate the response.

Michael McCreary, McCreary Realty Management / Atlanta, GA

The move to PropertyBoss and all of its resources are going to immediately save me almost a full staff member in man hours each month! That is an ROI I can believe in.
2014-09-03T14:31:53+00:00
The move to PropertyBoss and all of its resources are going to immediately save me almost a full staff member in man hours each month! That is an ROI I can believe in.

Kim Whitaker, Whitaker Realty Management / Houston, TX

PropertyBoss is a powerful, flexible, comprehensive software solution; and its tech support is equally impressive. Their techies really know what they are doing.
2014-09-03T15:01:05+00:00
PropertyBoss is a powerful, flexible, comprehensive software solution; and its tech support is equally impressive. Their techies really know what they are doing.

Steve Foster, Boardwalk Real Property Management / San Antonio, TX

I appreciate PropertyBoss’ commitment to the industry and willingness to tailor solutions to help grow our company.
2014-09-03T14:39:04+00:00
I appreciate PropertyBoss’ commitment to the industry and willingness to tailor solutions to help grow our company.

Lynn Sedlack, 33rd Company / Minneapolis, MN

PropertyBoss has given us days back in our calendar, which allows us to work on the business, not in the business.
2014-09-03T14:38:39+00:00
PropertyBoss has given us days back in our calendar, which allows us to work on the business, not in the business.

Mike Nelson, Excalibur Homes / Atlanta, GA

PropertyBoss is the best customer support experience I have ever had with a product.
2014-09-03T14:39:44+00:00
PropertyBoss is the best customer support experience I have ever had with a product.

Suzanne DeVenny, Staufer Team Real Estate / Louisville, CO

The PropertyBoss team is great! Because the same person who helped us with training helps us with support, she answers our questions without a lot of review. Thank you for your fabulous customer support!
2014-09-03T15:00:38+00:00
The PropertyBoss team is great! Because the same person who helped us with training helps us with support, she answers our questions without a lot of review. Thank you for your fabulous customer support!

Lina Hogan, Curry Management / Dublin, GA

I always have a pleasant experience with ClientCare. Everyone is courteous and glad to help. It’s a joy to work with people who treat you with respect and are all working toward the goal of PropertyBoss meeting our needs.
2014-09-03T14:41:49+00:00
I always have a pleasant experience with ClientCare. Everyone is courteous and glad to help. It’s a joy to work with people who treat you with respect and are all working toward the goal of PropertyBoss meeting our needs.

Veronica Holly, Holly Nance Property Solutions / Trenton, NJ

PropertyBoss is wonderful! I have called several times with questions and they are always very polite and willing to help me better understand their solution.
2014-09-03T14:41:07+00:00
PropertyBoss is wonderful! I have called several times with questions and they are always very polite and willing to help me better understand their solution.