Your property management software of choice
800.562.0661 | info@propertyboss.com

Terms & Policies

There may be other terms of service and license terms that are not listed below that apply to the PropertyBoss product or service you are using, including without limitation products and services provided by third party providers. Please refer directly to the specific PropertyBoss product, service or third party product or service for those terms. To view any of the documents, click on the name of a specific term or policy.

Training & Implementation Policy

Web-Based Training & Implementation

Registration

Registration is typically completed utilizing the web-based training request form at least three days prior to the requested training time. However, sessions can be schedule with less notice at the instructor’s discretion.

Course Materials

We do not deliver instructional materials for web-based sessions.

Course Hours

One hour sessions scheduled at your convenience during the hours of 8:00 AM – 4:00 PM EST.

Recording Devices

With the exception of accommodations made for disabled students (obtain permission from the instructor in advance), PropertyBoss prohibits the use of audio or video recording devices during the training sessions.

Payment

Credit card or bank draft information must be provided before the session starts. You will be charged after the session in one hour increments.

Reschedules / Cancellations

To reschedule or cancel a session without penalty, you MUST contact your instructor in email or by phone at least three days prior to your session. You will be given a full $125.00 training credit to be used at a later date. If you cancel or reschedule two days prior to training, you will receive a $100.00 training credit to be used at a later date (a $25.00 administrative fee will be charged). If you fail to cancel or reschedule by 5:00 PM EST on the day prior to your training session, you will not receive a training credit and will be charged the entire $125.00 to reschedule.

No Shows

The instructor will attempt to contact the student for up to fifteen (15) minutes past the scheduled start-time. If the instructor is unable to reach the participants, the cancellation/rescheduling policy will go into effect at that time and the entire web training fee will be charged.

Classroom Training

Registration

You can register for the class up to fourteen (14) days before the start date of the class provided space is still available. PropertyBoss highly recommends that you review the Classroom Training Overview before registering. Only the topics detailed in the overview will be covered.

PropertyBoss recommends that all logistics and considerations of cost be determined prior to the scheduling of classroom training.

Course Materials

One classroom training workbook is provided to each attendee. Please note that all course materials are copyrighted and duplication is not permitted.

Course Hours

Standard classroom hours are from 8:30 AM – 4:30 PM with periodic breaks in the morning and afternoon with a one hour lunch. PropertyBoss does not provide or pay for lunch. The third day of the course concludes at 12:30 PM.

Recording Devices

With the exception of accommodations made for disabled students (obtain permission from the instructor in advance), PropertyBoss prohibits the use of audio or video recording devices during the training sessions.

Payment

Full payment must be made fourteen (14) days prior to the start date of the class.

Reschedules

Students may reschedule a class without penalty by notifying PropertyBoss at least fifteen (15) days prior to the class date. If you need to cancel or reschedule your class date within the fifteen (15) day period, you may send a substitute from your organization to avoid any cancellation fees provided that the person meets class prerequisites.

Cancellations

Registrants may cancel up to fifteen (15) days prior to the start date of class and will a credit for the full amount to be used for PorpertyBoss services. Cancellations made with seven (7) days notice are subject to a cancellation fee of 50% of the list price for the class and will receive a PropertyBoss credit for the remaining amount. Registrants that do not show for class or provide less than seven (7) days notice will be assessed a no show fee of 100% of the list price for the class.

PropertyBoss reserves the right to cancel or reschedule a training course. If a class is cancelled or rescheduled, registrants will be notified a minimum of fourteen (14) days in advance of the first class date. Should PropertyBoss cancel a course, our liability is limited to the return or credit of the registration fee. PropertyBoss is not responsible for any other costs to students (e.g. airline penalties) incurred because of cancelled classes.

Notification

To cancel or reschedule a class you MUST contact PropertyBoss in writing by fax at 864.297.7047 or e-mail at admin@propertyboss.com and a phone call placed to your PropertyBoss representative. Do not contact the training site directly, as they cannot help you.

Nondisclosure

PropertyBoss must receive any nondisclosure documents two weeks prior to any service. No service provider has the authority to sign a nondisclosure agreement upon arrival for a service.

Onsite Training & Implementation

Registration

A fourteen (14) day notice is typically required to schedule an onsite training session. However, sessions can be schedule with less notice at the discretion of the instructor.

Course Materials, Equipment and Facilities

We do not typically deliver instructional materials for onsite sessions. However, in certain circumstances the instructor may provide a master classroom training workbook to be printed and distributed by the client to the attendees of the onsite. Please note that all course materials are copyrighted and further duplication is not permitted.

The training facilities and equipment are the responsibility of the client. This includes computer workstations and a video projector (if required).

Course Hours

To be determined with completion of the onsite agenda.

Recording Devices

With the exception of accommodations made for disabled students (obtain permission from the instructor in advance), PropertyBoss prohibits the use of audio or video recording devices during the training sessions.

Travel Expenses

Travel expenses for PropertyBoss personnel are additional. Expenses include round trip coach airfare, rental car including gas or local transportation, hotel and per diem meal expenses. Per diem is based on the US General Services Administration (GSA) established per diem rates. If the client cancels the onsite, the client will be responsible for expenses associated with nonrefundable prepaid items such as airline tickets purchased for PropertyBoss personnel.

Payment

Full payment for the onsite training must be made fourteen (14) days prior to the start date of the onsite session. The instructor’s travel expenses and travel time will be billed after the onsite training and must be paid within seven (7) days.

Reschedules / Cancellations

Registrants may cancel up to fifteen (15) days prior to the start date of class and will be credited for the full amount to be used for PropertyBoss services. Cancellations made with seven (7) days notice are subject to a cancellation fee of 50% of the list price for the class and will receive a PropertyBoss credit for the remaining amount. The full amount is charged with less notice. In addition, please note that if non-refundable airline tickets have been purchased at the request of the client for PropertyBoss people, the client will be responsible for these expenses.

Notification

To cancel or reschedule an onsite you MUST contact PropertyBoss in writing by fax at 864.297.7047 or e-mail at admin@propertyboss.com and a phone call placed to your PropertyBoss representative.

Nondisclosure

PropertyBoss must receive any nondisclosure documents two weeks prior to any service. No service provider has the authority to sign a nondisclosure agreement upon arrival for a service.

Revised: 06/29/2010
Copyright © 2010 PropertyBoss Solutions, LLC All Rights Reserved.

Legal | Privacy | Contact Us

Copyright 2012 PropertyBoss Solutions, LLC